Why do we record and keep information about you?
In order to ensure you receive the help you need we ideally need to know as much about you as possible. Recording this information on forms means we won’t forget anything important and you won’t have to explain things over and over again.
What types of information do we ask for and record?
1. Basic information includes your name, address, contact details, date of birth, etc
2. Sensitive information includes additional personal details such as ethnic origin, beliefs, gender identity, sexual orientation, health issues and other more sensitive/personal information that you discuss with us.
To record and store sensitive information about you we need your consent. This means that you give your permission for your personal information to be recorded and kept, and that you understand what will be done with it. You will be asked to sign your induction sheet to say we have explained all of this to you.
We promise that we will keep our discussions with you and the information we hold on you private and confidential within Allsorts as far as the law allows us to, unless you decide it would be helpful for us to share information about you with other people or services. However we are required by law to share information you share with us if we believe you or anyone else is at risk of harm. We will always try to let you know if we are going to share your information on this basis.
Where do we keep this information?
We will keep your personal information in paper records and some of it is transferred to a password protected database. These can only be accessed by certain people within Allsorts who need to know about you. All information we hold on you will be kept in your personal file that is kept in a locked filing cabinet in our office and the office door is locked if no one is in the office.
Sharing your information with other individuals or services:
On the whole we do not share your information with other individuals or services. However to make sure you get the help you need, it may sometimes be helpful to share your information with other individuals or services. You can choose what information we share and who we share it with. When we do this it will always be on a ‘need to know’ basis, for the purpose of helping you to get the support that you need. It also means that you do not have to tell your story over and over again.It is up to you if you don’t want your information shared with other agencies, however sometimes this may limit the work we can do. It is important that you understand that if you consent to Allsorts sharing information about you with other individuals, this may identify you as lesbian, gay, bisexual, trans or unsure (LGBTU) because Allsorts is known to be a charity that supports LGBTU young people.
Last updated August 2015