Ground Rules


Our aim is for all Allsorts Drop-in Sessions, Groups and Activities to be safe and inclusive spaces where all young people, volunteers and staff feel respected, safe and understood

To help us achieve this we have some Ground Rules, a procedure for managing young people that break these ground rules and a procedure and guidelines for managing issues between young people

We expect all young people, volunteers and staff to agree to these and support us in Keeping Allsorts Safe for All.

All members of Allsorts Youth Project, young people, volunteers, members of staff alike are invited to help create a safe space for each other by agreeing to:

1. Treat each other with respect

2. Respect confidentiality – don’t repeat what you hear at Allsorts outside of Allsorts and remember not every young person is ‘out’ to their friends and family.

3. Be welcoming and help include new people to Allsorts

4. Be understanding of each other’s differences

5. Follow the guidelines for dealing with managing difficulties with other young people, staff or volunteers

6. Do not use sexually inappropriate language or innuendos

7. Do not get involved in gossip of any kind

8. Respect each other’s personal space and boundaries

9. Do not use violent, bullying or abusive behaviour/language

10. Do not use drugs and alcohol before or during sessions

11. Do not log on to inappropriate websites whilst at Allsorts (Violent, sexual or abusive content)

12. Do not make assumptions about anyone’s gender identity or sexual orientation.  We are an LGBTU Youth Project.

These are our priority ground rules but there may be other behaviours not covered that may require action if Allsorts is made unsafe as a result


The Allsorts Ground Rules have been devised by young people in order to ensure that Allsorts remains a safe space for all.  If a young person breaks the ground rules it may make staff, volunteers or young people feel unsafe and if this happens it may be necessary to take the following actions.

Stage One
If a young person breaks the ground rules they will receive a warning from a member of staff. If a staff member thinks it’s appropriate, the young person may be asked to take a TIME OUT, where they must leave the drop-in / group / activity for 10 minutes.

Stage Two
If a young person consistently or seriously breaks ground rules or makes the drop-in / group / activity unsafe they will be asked to leave that session immediately.

Young people who are asked to leave a session will be contacted by a staff member that week and will be required to attend a one to one session with a staff member to review the situation and see when/whether it is possible for them to return to Allsorts.  

All incidents of this nature will be recorded in the incident book.   The young person may be required to sign a ‘Young Person’s Agreement’ that sets out the support we will offer and what is expected in terms of  the young person managing their behaviour at Allsorts in the future.

Stage Three
In cases of serious misconduct, Allsorts staff may decide that drop-in / group / activity settings are not appropriate for a young person and they will be ‘suspended’ and unable to attend drop-in / groups / activities for a period of time to be decided by staff at Allsorts.  

In most cases their situation will be reviewed on a regular basis to see if the situation has changed and they can return. All incidents of this nature will be recorded in the incident book.

The young person may be required to sign a ‘Young Person’s Agreement’ that sets out the support we will offer and what is expected in terms of  the young person managing their behaviour at Allsorts in the future.


Step One – Dealing with it directly
Often people do not realise their behaviour is affecting other people so if you are having an issue/ difficulty with another young person at Allsorts we recommend where possible you speak with them about this and try to deal the issue with them directly.  

Step Two - Mediation
Often having a third person that is not affected by the issue as a ‘mediator’ can help things get resolved.  So if you feel unable or unsafe about speaking directly to another young person alone you can request a Youth Worker mediates for you.  

This is where the Youth Worker /volunteer talks with you both about the issue and tries to help resolve it.  You should approach Youth Worker / volunteers to ask them to do this as soon as the issue arises.  

Step Three – Informal Complaint
You may not want to try and resolve the issue directly with the young person with whom you have an issue and would rather a Youth Worker deal with the issue for you.  If you wish to make an ‘informal’ complaint to a Youth Worker about another young person’s behaviour they will talk it through with you and between you decide the best way forward.  Any ‘informal’ complaints will be recorded by the Youth Worker for our records.

Step Four – Formal Complaint
You may feel that an issue is so serious that it requires a ‘formal’ complaint about another young person’s behaviour.  This is the most serious step and therefore the Youth Worker you report to will need to talk through the process and consequences of making a formal complaint.  This will require you (or the Youth Worker) to write down a statement detailing the complaint.

The complaint will then be taken to the Project Manager of Allsorts who will discuss the matter and decide the best way forward.  The manager or Youth Worker may need to speak to you some more about the complaint while they decide what action to take. If necessary, the matter may be taken to the Director.

What if I have a complaint about a volunteer or staff member?
Please contact the Director, Jess Wood, by phone 01273 721211, or email her or ask a member of staff to arrange to speak to her in confidence.

Allsorts Youth Project Ltd © is registered charity in England & Wales and regulated by the Charity Commission under number 1123014 and a Company Limited by Guarantee under number 04154118. Registered office address: 69 Ship Street, Brighton, East Sussex, BN1 1AE.